Service Management

At First Step Therapies, we prioritise the well-being and progress of our clients. To maintain the highest standards of care and ensure that therapy services are beneficial and safe, we have established the following policy regarding therapist discretion for the management of services:

1. Client-Centred Care:

• Our therapists are dedicated to providing client-centred care, which means tailoring therapy services to meet the unique needs and goals of each client.

2. Ongoing Assessment:

• Throughout the therapeutic journey, therapists continually assess a client's progress, goals, and therapeutic needs.

• Assessments may include clinical evaluations, client feedback, and observation of progress.

3. Therapist Discretion:

• Therapists have the discretion to determine the most appropriate course of action for each client based on their professional judgment, assessment findings, and the client's individual circumstances.

4. Factors Considered:

• Therapists may consider various factors when exercising discretion for the continuation of services, including but not limited to:

• Progress toward therapeutic goals.

• Achievement of desired outcomes.

• Client engagement and participation.

• Clinical assessments and evaluations.

• Client's safety and well-being.

5. Open Communication:

• Our therapists maintain open and transparent communication with clients regarding their progress and the ongoing course of therapy.

• Clients are encouraged to express their concerns, goals, and preferences to ensure therapy remains collaborative.

6. Collaborative Decision-Making:

• Decisions regarding the continuation, modification, or conclusion of therapy services are typically made in collaboration with the client.

• Clients will be informed of the therapist's recommendations and rationale.

7. Client-centred Solutions:

• In cases where a therapist believes that modifying or discontinuing therapy is in the client's best interest, alternatives and referrals to appropriate resources will be discussed and explored.

8. Ethical Considerations:

• Therapists adhere to ethical guidelines and professional standards when exercising discretion for the continuation or discontinuation of services.

9. Review and Evaluation:

• Therapist discretion is an ongoing process. Clients' progress and needs will be periodically reviewed to ensure that the therapy plan remains effective and relevant.

10. Exceptional Circumstances: - In exceptional cases, such as emergencies or significant changes in a client's condition, therapists may need to exercise discretion promptly and make necessary adjustments to the therapy plan.

At First Step Therapies, our primary objective is to support our clients in achieving their therapeutic goals and improving their overall well-being. This policy is in place to ensure that therapy services remain client-centred, evidence-based, and responsive to individual needs.

If you have any questions or concerns about therapist discretion or the management of services, please do not hesitate to discuss them with your therapist.