Cancellation Policy

At First Step Therapies, we are committed to providing consistent and effective therapy

services to all our clients. To maintain a smooth and organised scheduling process, we have

established the following policy regarding session cancellations:

1. Cancellation of Sessions:

• Clients may occasionally need to cancel or reschedule their therapy sessions due to unforeseen circumstances or scheduling conflicts.

• We understand the importance of flexibility in our clients' lives and are committed to accommodating such requests whenever possible.

2. Consecutive Cancellations:

• Clients are allowed to cancel their therapy sessions as needed within the peramiters of the cancellation policy (see terms and conditions). However, if a client cancels their session more than three (3) times consecutively within the same term or scheduling period, they may be at risk of forfeiting their session slot for that term.

3. Importance of Consistency:

• Consistency in therapy sessions is vital for achieving therapeutic goals and optimal progress.

• Excessive cancellations or rescheduling can disrupt the client's therapeutic journey and affect the overall effectiveness of the therapy.

4. Review and Evaluation:

• Our administration department will monitor session cancellations.

• If a client reaches the threshold of three consecutive cancellations, our team will review the situation to determine if any exceptions or special circumstances apply.

5. Communication with Clients:

• We encourage open and transparent communication between clients and our administration department.

• Clients should promptly inform us of any scheduling conflicts or issues that may necessitate a session cancellation or rescheduling.

6. Mitigation of Forfeiture:

• Clients at risk of forfeiting their session slot due to consecutive cancellations or rescheduling may have the opportunity to work with our administration department to find a suitable resolution.

• We will consider factors such as the client's progress, therapeutic needs, and any exceptional circumstances that led to the consecutive cancellations.

7. Avoiding Forfeiture:

• To avoid the risk of forfeiting a session slot for the term, clients are encouraged to reschedule or cancel sessions judiciously and responsibly.

• If a client anticipates ongoing scheduling conflicts, they should communicate this to our administration department in advance to explore alternative solutions.

8. Exceptions and Special Circumstances:

• In cases of emergencies or other exceptional circumstances, we will consider exceptions to this policy on a case-by-case basis.

First Step Therapies is dedicated to providing effective therapy services that support our clients in achieving their goals. This policy aims to strike a balance between flexibility and consistency to ensure the best possible therapeutic outcomes.

If you have any questions or need to discuss session cancellations or rescheduling, please contact our administration department at 0402438364.